At DigiGo, your convenience and trust are our top priorities. All guest payments made through the DigiGo app are service-based and securely processed via integrated payment gateways. This policy explains how refunds and cancellations are handled, while ensuring compliance with applicable data protection laws such as the Digital Personal Data Protection Act, 2023 (India), IT Act 2000, GDPR, and other international frameworks.
Cancellation Guidelines
Before Service Fulfillment
Guests can cancel any order or booking before the service is prepared or delivered. Full refunds will be automatically initiated to the original payment method.
Service-Specific Refund Rules
Service-Specific Refund Rules
Service Category
Service Category
Food & Beverage
Food & Beverage
Room Service
Room Service
Spa & Wellness
Spa & Wellness
Gym & Fitness
Gym & Fitness
Laundry & Housekeeping
Laundry & Housekeeping
Amenity Add-ons
Amenity Add-ons
Events & Activities
Events & Activities
Premium Facility Access
Premium Facility Access
Cancellation Window
Before preparation
Before session confirmation
Before delivery
Before session start
Before session start
Before fulfillment
Before processing
As per property terms
As per event terms
Refund Terms
Full refund
Full refund
Full or partial refund
Full refund
Full refund
Proportional refund
As specified
Full or partial refund
Examples
Restaurant orders not yet processed by the kitchen.
Spa sessions not yet confirmed.
Partial Service Delivery
If part of a service is already fulfilled, a proportional refund will be processed.
If part of a service is already fulfilled, a proportional refund will be processed.
Examples
Laundry items partially processed.
In-room service partially delivered.
Non-Refundable Services
Certain pre-paid or time-sensitive services (e.g., exclusive hotel events, premium facility access) may be non-refundable, as indicated in the app during booking.
Refund Process
Automatic Refunds: Eligible cancellations trigger refunds through the secure payment gateway, without manual intervention.
Timeline: Refunds are credited to the original payment source within 5–7 business days, depending on the bank or wallet provider.
Notifications: Guests receive in-app confirmation of the refund, including the transaction reference number.
Dispute Resolution:
Dispute Resolution:
In case of disputes, guests can contact DigiGo Support or the hotel directly.
DigiGo ensures joint resolution with the hotel for fairness and transparency.
In case of disputes, guests can contact DigiGo Support or the hotel directly.
DigiGo ensures joint resolution with the hotel for fairness and transparency.
Data Privacy & Compliance
Refunds are processed without storing any additional personal or payment data on DigiGo servers.
All transactions comply with PCI DSS standards, ensuring sensitive data is encrypted and secure.
Identity verification via Trust ID ensures only authorized guests can request refunds.
DigiGo does not maintain wallet balances, offer credit, or allow peer-to-peer transfers; refunds are direct gateway transactions only.
Contact Support
For queries, disputes, or special requests regarding refunds or cancellations:
DigiGo Support
In-app chat support
Email: support@digigo.com
Phone: +91 XXXXX XXXXX
Resolution Timeline: Our team responds within 15 business days, in line with IT Rules 2021 and data protection regulations.
Key Takeaways:
Refunds are service-specific, automated, and compliant with Indian and international data laws.
All guest interactions, cancellations, and refunds are tied to verified identity via Trust ID, ensuring security and accountability.
DigiGo ensures transparent settlement with hotels while safeguarding personal and payment data.
Refund & Cancellation Policy
Refund Terms
Full refund
Full refund
Full or partial refund
Full refund
Full refund
Proportional refund
As specified
Full or partial refund
Non-Refundable Services
Certain pre-paid or time-sensitive services (e.g., exclusive hotel events, premium facility access) may be non-refundable, as indicated in the app during booking.
Data Privacy & Compliance
Refunds are processed without storing any additional personal or payment data on DigiGo servers.
All transactions comply with PCI DSS standards, ensuring sensitive data is encrypted and secure.
Identity verification via Trust ID ensures only authorized guests can request refunds.
DigiGo does not maintain wallet balances, offer credit, or allow peer-to-peer transfers; refunds are direct gateway transactions only.
Contact Support
For queries, disputes, or special requests regarding refunds or cancellations:
DigiGo Support
In-app chat support
Email: support@digigo.com
Phone: +91 XXXXX XXXXX
Resolution Timeline: Our team responds within 15 business days, in line with IT Rules 2021 and data protection regulations.
Refunds are service-specific, automated, and compliant with Indian and international data laws.
All guest interactions, cancellations, and refunds are tied to verified identity via Trust ID, ensuring security and accountability.
DigiGo ensures transparent settlement with hotels while safeguarding personal and payment data.
Cancellation Guidelines
Before Service Fulfillment
Examples
Restaurant orders not yet processed by the kitchen.
Spa sessions not yet confirmed.
Examples
Laundry items partially processed.
In-room service partially delivered.
If part of a service is already fulfilled, a proportional refund will be processed.
Non-Refundable Services
Service Category
Food & Beverage
Room Service
Spa & Wellness
Gym & Fitness
Laundry & Housekeeping
Amenity Add-ons
Events & Activities
Premium Facility Access
Data Privacy & Compliance
Cancellation Window
Before preparation
Before session confirmation
Before delivery
Before session start
Before fulfillment
Before processing
As per property terms
As per event terms
Refund Terms
Full refund
Full refund
Full or partial refund
Full refund
Full refund
Proportional refund
As specified
Full or partial refund
Contact Support
DigiGo Support
Key Takeaways:
Guests can cancel any order or booking before the service is prepared or delivered. Full refunds will be automatically initiated to the original payment method.
Partial Service Delivery
Certain pre-paid or time-sensitive services (e.g., exclusive hotel events, premium facility access) may be non-refundable, as indicated in the app during booking.
Service-Specific Refund Rules
Refunds are processed without storing any additional personal or payment data on DigiGo servers.
All transactions comply with PCI DSS standards, ensuring sensitive data is encrypted and secure.
Identity verification via Trust ID ensures only authorized guests can request refunds.
DigiGo does not maintain wallet balances, offer credit, or allow peer-to-peer transfers; refunds are direct gateway transactions only.
For queries, disputes, or special requests regarding refunds or cancellations:
In-app chat support
Email: support@digigo.com
Phone: +91 XXXXX XXXXX
Resolution Timeline: Our team responds within 15 business days, in line with IT Rules 2021 and data protection regulations.
Refunds are service-specific, automated, and compliant with Indian and international data laws.
All guest interactions, cancellations, and refunds are tied to verified identity via Trust ID, ensuring security and accountability.
DigiGo ensures transparent settlement with hotels while safeguarding personal and payment data.